MTO - Customer Success

Job Title: MTO - Customer Success Location: Lahore Employment Type: 3-Month Trainee Program Timings: 5:00 PM – 2:00 AM PKT (non-negotiable) Females are strongly encouraged to apply. Summary Our client is looking for a motivated and customer-focused Management Trainee Officer (MTO) – Customer Success to join its team for a 3-month trainee program. This opportunity is ideal for fresh graduates or early-career professionals who are eager to build a career in Customer Success, client relationship management, and service delivery. The selected candidate will receive hands-on training while supporting customer onboarding, issue resolution, and day-to-day client communication. Responsibilities Assist the Customer Success team in managing client relationships and ensuring a positive customer experience. Respond to customer inquiries through email, phone, and other communication channels in a professional and timely manner. Support customer onboarding by guiding clients through products, services, and processes. Coordinate with internal teams to resolve customer issues and ensure timely follow-ups. Maintain accurate customer records and update CRM systems with relevant information. Monitor customer feedback and escalate concerns when necessary. Assist in preparing customer reports, presentations, and account updates. Learn company products, services, and processes to effectively support customers. Ensure high levels of customer satisfaction by delivering exceptional service. Participate in training sessions, team meetings, and continuous learning initiatives. Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field. Fresh graduates or candidates with up to 1 year of experience are encouraged to apply. Excellent verbal and written English communication skills. Strong interpersonal and relationship-building abilities. Customer-oriented mindset with excellent problem-solving skills. Basic knowledge of Microsoft Office (Excel, Word, and PowerPoint). Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Willingness to work 5:00 PM – 2:00 AM PKT. A positive attitude, eagerness to learn, and ability to work collaboratively within a team. Preferred Skills: Previous internship or customer service experience is a plus. Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms is an advantage.

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