Customer Success Manager, Growth

We are looking for a proactive Customer Success Manager specializing in high-velocity growth accounts. This role is centered on ensuring new and growing teams realize maximum value from Linear's features post-sale. You will be responsible for developing scalable onboarding playbooks, conducting health checks, and proactively identifying areas where users are struggling or underutilizing the product. Key responsibilities include managing client success metrics, facilitating training sessions, and coordinating with Product Marketing to advocate for user needs that accelerate adoption. A passion for scaling processes in a fast-growing SaaS environment is essential. * **Responsibilities:** Manage onboarding pipelines; track key usage metrics (e.g., feature X adoption); conduct quarterly check-ins to identify roadblocks; develop educational content. * **Qualifications:** 2+ years in CS focused on SMB/Growth accounts, strong process orientation, ability to teach complex software concepts simply.

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