Customer Success Manager, Enterprise

We are seeking a highly motivated Customer Success Manager to focus on our most valuable enterprise accounts. This role is crucial for ensuring client satisfaction, maximizing platform adoption, and identifying expansion opportunities within large organizations. You will act as the primary strategic advisor to key decision-makers, conducting quarterly business reviews (QBRs) and developing customized success plans. Key responsibilities include onboarding high-touch clients, resolving complex escalations, and building strong partnerships that drive long-term retention and revenue growth. Success in this role requires deep product knowledge, exceptional communication skills, and the ability to thrive in a consultative sales environment. * **Responsibilities:** Own client relationship lifecycle for large accounts; develop QBR materials; identify upsell/cross-sell opportunities; ensure feature adoption across teams. * **Qualifications:** 3+ years in CSM or Account Management, experience with enterprise software (ideally developer tools), proven ability to handle high-stakes accounts.

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