Support Analyst (German Speaking)
Hawk is hiring a dedicated Support Analyst with German language proficiency for our technical support team based in Munich. This on-site role requires you to be the first point of contact for complex technical issues experienced by our German-speaking user base. Your primary mission will be to diagnose, troubleshoot, and resolve software or platform errors efficiently, ensuring maximum client uptime and satisfaction. Key responsibilities include managing tickets through the entire lifecycle, providing detailed step-by-step guidance over various communication channels (phone/email), escalating issues correctly to senior engineering teams, and documenting solutions clearly within our knowledge base. The ideal candidate is methodical, patient, possesses deep technical aptitude, and thrives in a collaborative, team-oriented environment that demands immediate problem resolution skills.
(تازہ ترین نوکریاں، سلیبس اور ٹیسٹ کی تیاری کی مکمل معلومات)
Preparing
2100
Question set
150
Duration
Permanent
Focus areas
People Also Ask (FAQs)
What is the last date to apply for Support Analyst (German Speaking)?
The closing date is listed in the official advertisement — apply as early as possible.
How do I apply for Support Analyst (German Speaking)?
Use the official apply link on this page to submit your application. A step-by-step how-to-apply guide for this job is also linked below.
Is there negative marking in the hawk test?
The marking rule is announced per test in the advertisement and roll-number-slip instructions. Many MCQ screening tests have no negative marking, but always verify it for your specific test.
What is the passing marks for this test?
The official passing marks are generally 50%, but merit is competitive — scoring above 75% is a safer target to secure an interview call.
How can I prepare for the Support Analyst (German Speaking) test?
Prepare with the free subject-wise MCQs, past papers and timed mock tests on PrepPro Academy — every question includes the answer with an explanation. Focus areas: Technical Support, Customer Success, German Language Proficiency, Troubleshooting.
Quick start
Review the job summary, then jump into prep with the same flow used for exam starts.