Contact Centre Representative
HSBC is currently seeking an experienced professional to join our team in the role of Contact Centre Representative. Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations. Offers value added products and services based on customer needs analysis and ensures customer understanding of those products. To be successful, you will need sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment, excellent email writing and verbal communication skills, good prioritizing, planning and organizing skills, and the ability to work in a high-volume, fast paced environment.
(تازہ ترین نوکریاں، سلیبس اور ٹیسٹ کی تیاری کی مکمل معلومات)
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1450
Dauer
Permanent
Schwerpunkte
People Also Ask (FAQs)
What is the last date to apply for Contact Centre Representative?
The official closing date is 2026-12-12. Apply early to avoid the last-day portal rush.
How do I apply for Contact Centre Representative?
Use the official apply link on this page to submit your application. A step-by-step how-to-apply guide for this job is also linked below.
Is there negative marking in the HSBC test?
The marking rule is announced per test in the advertisement and roll-number-slip instructions. Many MCQ screening tests have no negative marking, but always verify it for your specific test.
What is the passing marks for this test?
The official passing marks are generally 50%, but merit is competitive — scoring above 75% is a safer target to secure an interview call.
How can I prepare for the Contact Centre Representative test?
Prepare with the free subject-wise MCQs, past papers and timed mock tests on PrepPro Academy — every question includes the answer with an explanation. Focus areas: Customer Service, Communication, Problem Solving.
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