Senior Customer Success Manager (German speaking)

Luma AI is seeking an experienced and highly motivated Senior Customer Success Manager who is fluent in German. This role is pivotal to ensuring our key enterprise clients achieve maximum value from our cutting-edge generative AI tools. You will act as the primary point of contact, building strong partnerships through proactive communication, strategic account planning, and deep product knowledge sharing. Key responsibilities include onboarding new accounts, managing customer escalations, identifying upsell opportunities, and conducting quarterly business reviews (QBRs). The ideal candidate possesses exceptional client-facing skills, a consultative approach to problem-solving, and a passion for technology. Experience in the AI or generative media space is highly advantageous. This remote role based in Munich requires German fluency to bridge technical solutions with diverse business needs across DACH region clients.

(تازہ ترین نوکریاں، سلیبس اور ٹیسٹ کی تیاری کی مکمل معلومات)