Technical Helpdesk Agent

Technical help desk and site support services for Front Lines • Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution • Provide spare part identification support • Support in proximity stock definition for new LIS • Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs • Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections • Log all cases to THD tool • When needed, assign/direct the case to a relevant expert in the organization or escalate to global • Create knowledge base articles • Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety • Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract Training: • Train local technicians during site visits and/or deliver scheduled training sessions • Co-operate with and provide expertise to local training centers in training courses Quality: • Create quality reports in to THD tool after remote support and/or site visits and list issues which require corrective actions • Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements Safety: • Be aware and operate within KONE safety requirements • Ensure each site follows the global safety processes and guidelines • Follow the safety procedures and rules of customers, partners and KONE • Report safety concerns • Stop installation or lift operations if safety violation or hazards are detected

(تازہ ترین نوکریاں، سلیبس اور ٹیسٹ کی تیاری کی مکمل معلومات)