Product Manager, Self-Serve

zip is looking for a dedicated Product Manager focused on expanding and perfecting our self-serve product capabilities. This role is crucial for enabling customer autonomy and driving scalable growth without direct human intervention. Key responsibilities include defining the product strategy for self-service features, prioritizing technical debt against new user needs, and writing detailed requirements for engineering execution. You will analyze usage data to identify critical friction points in the customer journey—whether it's onboarding, integration, or core feature adoption. Success in this role means building robust, intuitive tools that allow users to solve complex business problems independently, solidifying zip’s position as a self-sufficient platform solution for global businesses.

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