Support Analyst (German Speaking)

Hawk is hiring a dedicated Support Analyst with German language proficiency for our technical support team based in Munich. This on-site role requires you to be the first point of contact for complex technical issues experienced by our German-speaking user base. Your primary mission will be to diagnose, troubleshoot, and resolve software or platform errors efficiently, ensuring maximum client uptime and satisfaction. Key responsibilities include managing tickets through the entire lifecycle, providing detailed step-by-step guidance over various communication channels (phone/email), escalating issues correctly to senior engineering teams, and documenting solutions clearly within our knowledge base. The ideal candidate is methodical, patient, possesses deep technical aptitude, and thrives in a collaborative, team-oriented environment that demands immediate problem resolution skills.

(تازہ ترین نوکریاں، سلیبس اور ٹیسٹ کی تیاری کی مکمل معلومات)